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The policy talks about how information can be shared with payment providers, compliance partners, and regulators in UK. It also talks about identity checks, tracking by device and cookie, and more. It also tells you what to expect if you are a UK player using cross-border services and gives you the right to see, change, or delete your data.
When you claim a Merkur Slots Casino bonus or promotion, we may need extra information to make sure you're eligible, make sure you get the reward the right way, and keep you and the platform safe from abuse.
We only use this information to run the promotion, make sure we're following the rules, and make sure the bonus goes to the right account. Your permission is most important when a promotion involves communications or processing that aren't necessary. People can usually give their consent when they opt in, in their account settings, or when they claim an offer. They can also take their consent back later without it affecting their ability to play with a deposit of £50 or more.
Merkur Slots Casino may ask for or use the following information to give out and manage bonuses, free spins, cashback, or tournament prizes:
Not all promotions need marketing permission. It will be clear if an offer depends on you agreeing to get marketing emails, texts, or push notifications in the app. Standard promotions that don't require marketing opt-ins can still be accessed, and you can change how you want to be contacted at any time in your account settings.
To make sure that promotions run smoothly, Merkur Slots Casino may use service providers like email/SMS platforms, customer support systems, and partners that help stop fraud. These partners are legally bound to keep your information safe and only process the data they need to run the promotion and keep the service safe.
If a promotion has higher risk indicators or unusually high reward thresholds, you may be asked to confirm details before you get the bonus or your winnings. For instance, a bonus of up to £200 might lead to extra checks if multiple accounts, inconsistent location signals, or strange deposit patterns are found. To keep things fair, this stops anyone else from using it without permission.
When you sign up for an account at Merkur Slots Casino, you are asked for some personal information. This information is used to create your profile, protect your access, and make sure you are of legal age to play. When you ask for a withdrawal or need help from support, filling out the form correctly from the start can help you avoid delays later on. The Privacy Policy says that all account information is kept safe and used only for the stated purposes. Information is gathered to run the service, follow the law, stop fraud, and keep both players and the casino safe. Keep your login information secret and only use your real name when you sign up.
Merkur Slots Casino usually asks for the basic information they need to set up your account and make sure it belongs to a real person. In this list, you might find your full name, date of birth, home address, email address, phone number, and some basic account settings. Sometimes, you might also be asked to prove your UK and UK of residence for checks on compliance. It is very important that the information you give matches what is on your official documents. You should change your profile as soon as possible if your name or address changes. This will help the account verification process go smoothly. Avoid putting too much personal information in fields that don't need it to keep your privacy safe. Also, make sure that the information in your profile is correct and limited. To keep your account safe, you should usually pick a unique password and not use it for other services. Make sure you have control over your personal email address and that no one else can get to it. Do not let other people use your account or share it with them.
Merkur Slots Casino may need to check your identity to make sure you are at least the minimum age, follow anti-money laundering rules, and keep your account safe from people who aren't supposed to use it. You may also be verified when you make a withdrawal of 500 £ or more, request higher limits, or reach certain transaction thresholds. Identity proof, like a passport, national ID card, or driver's license, may be asked for, depending on the law and risk assessments. Utility bills or official letters that show your name and address are acceptable forms of proof of address. Proof that the payment method you're using is yours, like partial card information or proof that you own the account. To avoid delays, make sure that uploads are complete and clear, with all the necessary corners visible and text that can be read. When you send in a document with an expiration date, it must still be valid at that time.
Merkur Slots Casino uses technical and organizational safeguards to lower the chance that personal information will be lost, misused, or accessed by people who aren't supposed to. Only authorized employees and service partners who need to see sensitive information to provide casino services, verify identities, process transactions, or meet regulatory duties can do so. Third parties you trust may only see your information when they need to, like identity verification services, payment processors, and compliance tools. It is expected that these partners will keep information safe and only use it for what was agreed upon.
Keep your contact information up to date, keep an eye on what's going on with your account, and contact support right away if you think someone logged into your account without your permission. There are steps that can be taken to protect you if you see a payment you didn't make or a withdrawal request like "1000 £" that you didn't make.
These and other technologies help manage logins, keep sessions active, and stop people who aren't supposed to be there from getting in. You can use these tools to make sure that security steps like verification prompts work properly and to lower the risk of session hijacking. As well as keeping your experience consistent across pages, cookies and device signals are used to fix problems like sudden logouts and remember your most important settings. When optional tracking is involved, it is handled separately from core security functions. This way, you can make clear decisions without lowering the level of protection. When you sign in, essential cookies verify that you are who you say you are. They also keep your session going while you browse the site and make sure that requests come from your browser and not from automated scripts. Some important features might not work properly without these cookies, like logging in to your account, seeing your balance, and safeguarding your privacy settings. Session protection usually includes session identifiers that only last a short time, controls that limit how long a session can be idle, and checks that make it less likely that a stolen session token can be used again. Someone may have changed the security settings, found a risky pattern, or blocked an important cookie if you are suddenly logged out. Preference cookies may remember choices that aren't sensitive, like the language you use, the settings for your screen, or your consent choices. They're meant to make things easier without giving people direct access to private account actions.
Choice-based groups like analytics and marketing are handled by consent controls. Usually, you can change your mind later in your browser settings, the site's consent banner, or the privacy controls. But, if you turn off essential cookies, you might not be able to stay logged in. For your own safety, don't use shared devices to log in to your accounts. Always log out and clear your browser's history if you have to. This makes it less likely that session cookies will still be available for the next user. The type of device you're using, the version of your browser, your operating system, your IP address, and technical identifiers that can be used to spot strange patterns can all be used to find risks. This helps find logins that look fishy, like quickly switching between devices, automated attempts to get in, or multiple failed attempts to authenticate. When supported, these signals can also help you get back into your account and stop people from changing your password or security settings without your permission. The only way that device data can reveal your real identity is if it is used to keep services encrypted and safe. In addition to cookies, local storage, pixel tags, and SDK-based measurement tools may also be used for tracking. These help you figure out how well pages work, if important features load properly, and which content is the most useful. It may help measure how well ads are doing and stop you from seeing the same ads over and over if marketing tracking is turned on, but you are still in charge through your consent settings if they apply. It's possible to still browse public websites if you block all cookies, but actions that need authentication might not work. The safest way to set up your browser is to allow only the necessary cookies, turn off any categories that you don't need, and keep it updated with the latest security fixes.
When you deposit or withdraw money at Merkur Slots Casino, we only collect the banking information we need to complete the transaction and follow all laws and anti-fraud rules. In most cases, this includes the type of payment method, the minimum identification information that goes with it, and transaction records like the date, amount, and status of the transaction (for example, a deposit of 100 £ or a withdrawal of 500 £). Your banking information is handled in a way that puts safety first. Payment information is encrypted while it's being sent, and only authorized people and systems that need it to provide the service, stop fraud, and meet regulatory requirements can access payment-related data.
When you choose a payment method and enter the necessary information in the cashier, we collect your banking information. This information is kept safe. This could include account identifiers or tokenized references, information about the payer, and proof that the payment instrument is yours. Data about payments are sent over encrypted connections to keep them safe while they are being stored and sent. As much as possible, your full payment information is not kept in your casino profile. Our payment partners handle your information safely, and we only keep the information we need to match up transactions and help you if you dispute a payment.
Only people who need to see payment and transaction data can see it. We use logging and role-based permissions to make sure that no one else can get in without your permission. We also keep an eye on activity to find any strange behavior that might affect your account. Common reasons we might ask for proof: To keep players and the casino safe, we might ask for proof before allowing certain withdrawals, changing banking information, or handling riskier transactions like a 1000 £ withdrawal. To stop fraud and chargebacks, double-checking account ownership and identity. Third parties can't use the payment method without the account holder's permission. Meeting the rules and requirements for fighting money laundering in your country. Use a payment method that is registered in your own name, don't use shared devices, and don't let other people see your account information. If you see strange activity related to a 50 £ deposit or any other transaction, please contact support right away so we can look into it and help keep your account safe.
Merkur Slots Casino may ask for identification checks to make sure you are who you say you are before approving the payout. These checks make sure that the account is yours, that the payment method is legal, and that the transaction is safe from fraud and people who shouldn't be able to see it. If you want to withdraw 100 £ or more, your account information changes, your payment history looks fishy, or the rules say that more proof is needed, verification is usually triggered. Larger amounts, like withdrawals of 50,000, £ may also be asked for with checks in some situations, if there are risk signals or compliance rules. You might be asked to show things that match your account information if Merkur Slots Casino needs to verify your account. For faster approval and fewer follow-up requests, send files that are easy to read. Documents from the government that show your name, date of birth, and photo as proof of who you are. ID with your current home address and name written on a recent document. Payment method verification is proof that the withdrawal method is yours, especially if you used it to deposit money or if it's a new one. Information about the source of funds or wealth is asked for in higher-risk situations or when activity levels rise over time, like after several withdrawals totaling 1,000 £. More details about compliance, like confirmations about age requirements, restrictions based on country, or nationality checks as needed by the rules. The casino may also ask that you use the same method of payment to make withdrawals as you did for deposits. This is for your safety. If you can't get a direct return, you may be given another verified method instead, and the money may be split or sent in a different direction to meet regulatory requirements.
To meet obligations to stop money laundering and terrorist financing, compliance checks and transaction monitoring are done. Checking your identity, keeping an eye on your transactions for strange patterns, and seeing if your account activity fits with responsible and legal play are all examples of this. If the casino needs more information, they may temporarily stop a withdrawal of at least 250 £ while they get it. Only the data that is needed for legal, regulatory, operational, and security reasons is kept. Verification files and records related to withdrawals may be kept for a certain amount of time after the account is closed or after the last transaction. This includes records related to payouts like 500 £. Legally, data is deleted or made anonymous after the retention period ends, unless it needs to be kept longer because of ongoing disputes, investigations, or legal obligations. Be sure that the information in your account and the documents you send match, send full files the first time you are asked to, and use payment methods that are registered in your own name to avoid delays. If checks are needed to release your withdrawal, you will be told what is needed and how to safely give it.
At Merkur Slots Casino, withdrawal and deposit limits are meant to help you stay in charge of your play while keeping your personal settings private. You can set limits that work with your budget, and they will be used automatically whenever you try to add money or ask for a payout. Limits are a part of our tools for responsible play, and you can change them in your account. We treat the limits you choose as private account settings that will only be used to follow your instructions and meet UK legal and security requirements. Setting limits makes it easier to protect privacy and make play safer. It also stops people from acting on impulse. It depends on how the tool is set up in your profile, once it is turned on, your account will stop deposits that are higher than the limit you choose. It may also stop withdrawals that are higher than certain limits. Some common types of limits you can use are daily, weekly, and monthly caps. As an example, you could limit deposits to 100 £ per day or 500 £ per month. You could also limit withdrawals to 1,000 £ per week to keep your cash flow steady. To protect your privacy, you can only change limit settings when you are logged in, and any changes are recorded as secure account actions. No, we don't tell other players or outside marketers about your limit settings. When you reach a certain amount, like 200 £ per week, the deposit limit stops giving you more money. Withdrawal limit: This helps you plan your payments, like taking out 2,000 £ a month. Extra checks may be done on high-value requests like withdrawing 5,000 £ if something doesn't seem right with the activity. When you try to go over a limit, the transaction is turned down so that private information is not shown to other people. After reaching the limit, you will only see a message in your account telling you so. Depending on the direction of the change, limits may go into effect right away or after a cooling-off period. For example, a deposit limit can be lowered from 500 £ to 200 £ right away, but it can be raised from 200 £ to 500 £ later to encourage responsible play. To get even more privacy control, make sure your login is safe, don't share devices, and log out after setting limits. Feel free to contact support right away if you think someone has hacked your account or changed the limits without your permission. We can help protect the account and stop any more deposits or withdrawals.
Whether you use a mobile browser or an app to access Merkur Slots Casino, your device may share some information. We want your mobile data use to be as low as it needs to be for safe sign-in, smooth gameplay, and compliance checks. When the platform allows, we'll give you clear choices. Starting with your own settings is the best way to protect your privacy on your phone. Usually, you can change permissions on the device level. Inside your casino account, you can also change how messages are sent so that you only get important messages. The casino app can use some phone features with the help of app permissions. Some permissions are necessary for core functions, like making sure you stay logged in safely, while others aren't necessary and are just for your own convenience. Access to the internet is needed to play games, load content, and do things with your account, like making deposits or withdrawals. Alerts: Not required. For sending push notifications if you want to get them. Access to storage or media: not required. It can be used to cache content to make things run more smoothly or to help you upload documents if you need to prove your identity. Access to the camera is not required. If turned on, it might let you quickly capture documents for steps like account security or verification. Biometrics (fingerprints or face ID): Not required. Can be used to log in faster if your device supports it and you turn it on. In most cases, you can always change the settings on your device to turn permissions on or off. Some features may not work until you re-enable an important permission that you have turned off. When you only play in a mobile browser, the settings for that browser may limit the permissions you are given, which can lower the level of access given at the device level. Note about security: We don't need to see your contacts list to run the casino, and you should stay away from any third-party apps or links that ask for permissions that aren't needed. Location data: Location checks can be used to make sure you are playing from a legal area and to make sure you are following the rules and licensing requirements. Location signals (like IP-based region detection) or, if needed and allowed, device-based location services can be used, depending on how your setup is set up. The app's location services can be turned off in your phone's settings if you don't want to share your exact location. Depending on the rules in your area, turning off location may make it impossible to play games or use some account features. You still have control over your players' locations in UK. You can decide at the device level whether to allow precise location, and you can change your mind later. When location is used, it is only for compliance and platform security and not for tracking that has nothing to do with the platform. When you get a push notification, you'll know about new information without having to open the app. Security alerts (like a new login), account updates, and, if you choose, promotional messages can be among these. Security and service messages include alerts for logging in, changing passwords, getting updates on the status of verification, and important operational notices. Updates on the status of withdrawals, confirmations of deposits, and session-related reminders are all examples of account activity. Promotions (optional): You can run time-limited events, free spin campaigns, and bonus offers if your marketing preferences allow it. You have two places where you can manage notifications: the notification settings on your device (to block or allow the app completely), and the communication settings inside your account (to limit marketing messages but keep security alerts). If you want fewer interruptions, you can turn off notifications for ads and only allow important security messages.
It depends on UK and the rules in that country. Name, date of birth, address, email address, phone number, and device and IP address are some of the basic account information we collect when you sign up and play. We also need payment information to process transactions. The information we collect helps us make sure you are old enough to use the service legally, stop fraud, meet licensing and anti-money laundering (AML) requirements, and stop access to areas where the service is not allowed. If your location or documents show that you are not allowed to be in UK, we may limit your gameplay and ask that you withdraw any remaining £ after we check them.
Sometimes we'll ask for a photo ID, proof of address, and a payment method check before your first withdrawal. An example of a payment method check would be a photo of your card with the middle numbers hidden. In some cases, like when there are big deposits or strange activity, we may ask for proof of where the money or wealth came from. Your documents are only used to verify your identity, age, ownership, and address for anti-money laundering (AML) purposes. They are then stored safely with limited access. To get approval faster, make sure all the corners of the images you upload can be seen and that your account information matches exactly what's on the documents.
Payments are processed through secure connections with providers that can be trusted. We share only the information needed to complete the transaction and stop fraud. This includes your name, billing information, payment identifiers, and the amount of the transaction in £. We do not sell information about you. To make sure you own the account and payment method you use for withdrawals, we may return funds to the same method you used to deposit them if that's possible. If a method isn't available, we may offer alternatives that have been checked out.
Before you can cash out a bonus, you may have to meet wagering requirements and the bonus amount may be limited. You can see the bonus terms when you claim the bonus and in your account. You can also choose to play without the bonus to avoid having to meet wagering requirements. Make sure you have a strong, unique password for your phone, use two-factor authentication (2FA) when it's available, don't use shared devices, and log out at the end of each session. If you think someone is logging into your account without permission, please contact support right away. We can then lock the account, look at the login history, and protect your £.
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